Retention Command Center

Apollo Hospitals — Real-time AI post-sale retention, multilingual check-ins & unrecovered CAC defense

March 10, 2026 • 10:42 AM

3-Week Warning Window Active

+24.2% MTD

₹4.12L

Recovered Revenue (MTD)

Proactive check-ins prevented 142 silent customer churns before competitor ad retargeting.

Recent Proactive Retention Outcomes

event_availableRahul Sharma•Retained via 30-day Post-Discharge Check-in

Just now

event_availableLaxmi Rao•Post-op Care Response Logged (Native Telugu)

12m ago

event_availableSuresh Kumar•Prevented Care Lapsing (Cardiology Review)

35m ago

Unrecovered CAC Defense

79.8%

+15.1%trending_up

7-day performance trendStable ↑

Silent Patient Win-Backs

284 / 1,120

+23.4%trending_up

7-day performance trendStable ↑

Instant AI Care Resolution Rate

95.2%

+1.9%trending_up

7-day performance trendStable ↑

3-Week Churn Alerts Solved

162

+17.6%trending_up

7-day performance trendStable ↑

Live Customer Memory & Conversation Engine

Patient	Status	Intent & Context Memory	Sentiment	Handling Agent	Duration
R Rahul Sharma	Re-Engaged	Post-Discharge Recovery & Check-in	91%	Retention AI Agent	0:12
K Kiran Patel	Needs Review	Chest Tightness Post-Angioplasty (Escalated)	22%	Human Doctor Handoff	2:45
S Suresh Kumar	At-Risk Recovered	Logged BP (128/82 mmHg) via WhatsApp	88%	Patient Care Agent	0:35
L Laxmi Rao	Order Active	Cardiology Review Booking (Telugu-Eng)	95%	Retention AI Agent	1:05
A Amit Verma	Onboarding	Blood Report & Multilingual Guidance	75%	Welcome Well Agent	3:10
M Laxman Murthy	Resolved	Diabetic Diet Query & Follow-up Care	82%	Patient Care Agent	5:20

Attention Needed

3 Items

HIGH PRIORITY • Human Handoff2m ago

Kiran Patel — Chest tightness post-angioplasty requires medical review

Simpliby responded with immediate empathy & paused auto-nudge. Escalated to duty cardiologist.

Pending Human Review

MEDIUM PRIORITY • 3-Week Silent Risk15m ago

38 Post-CABG patients silent for 20+ days (Care Adherence Risk)

Simpliby drafted personalized native-language post-op check-in nudges.

Pending Human Review

OPTIMIZATION • Refill Engine42m ago

Cardiology 30-Day Follow-up Reminder Flow performance update

52% reply rate achieved today. 18 reviews auto-scheduled without coordinator intervention.

Pending Human Review

Agent Workload

Retention & Patient Care Agent162 active check-ins

Customer Care & Instant Answer Agent84 resolution chats

Human Doctor Handoff Manager12 warm transfers

Quick Actions

Four Pillars of Customer Retention

Simpliby operates as your best team member, awake 24/7, keeping customers close after the first sale.

Retention Engine

The Follow-Up That Never Gets Forgotten

After a purchase, consult, or visit, Simpliby checks in automatically in the customer's native language when the moment is right—catching early churn signs 3 weeks before drop-off.

check_circleKnows WHEN to reach out based on actual usage cycles
check_circleSpeaks first in their language (Hinglish / Telugu-English / Tanglish)
check_circleFeels personal — trained on history, not static templates

autorenew

Refill & Re-engagement Flow

Native Language Engine Active

+24.8% Win-Back

24.1%

Win-Back Rate

₹3.42L

Recovered Revenue

Simpliby.ai • Apollo Hospitals Store • WhatsApp Business API Connected • Region: ap-south-1